Independent Refund

Trying to make an independent refund, but getting the Transaction not allowed ind_refund -5 error

I was told my account is active for refunds, yet i get the error.

 

What could be the cause?

  • RamiY
    Hello,

    Can you send an email to eproducts@moneris.com so that we can have a better look into your acocunt set up. Make sure to mention your store ID in the email.