Debit Interac issue with TD Bank

Hi team,

Our client has an issue with the Debit Interac transaction from TD Bank, and I am not sure if it is something you can resolve on the Moneris side.

Basically when our system directs the customer to the Moneris Debit payment processing and the customer chooses TD Bank, they are unable to process their Interac Online payment request after that.

Is there something Moneris can do or escalate to TD Bank to resolve this issue?

Here is a screenshot of what the customer is experiencing:

 

Let me know.

 

Thanks.

  • Does the customer have a card containing both the Interac and Visa logos? Those cards are not setup to access the Interac Online Payment service (as per note below the card entry section). It is very likely that this is the case.
  • In reply to MB_Moneris:

    Thanks for the prompt reply. I will ask the customer and see if that is the case.