Error Generating Token US

Hi, I was testing US hosted tokenization yesterday monring and everything worked fine.  Later in the day and still today, it is unbelievably slow, and always returns "Error Generating Token".  I am using the same account and api tokens as before.  And I am connecting to the correct server (https://esplusqa.moneris.com/HPPtoken/index.php).

Has something changed?

Thanks.

  • we have had some issues with our QA environment for the US gateway. Have you tried it recently? It should be ok now.
  • In reply to RR_Moneris:

    Are you doing new dev to our US gateway?
  • In reply to RR_Moneris:

    Hi, I just tried testing the hosted tokenization and received the message "Cancelled: Transaction Not Allowed". Is there still something wrong with the testing environment?
  • In reply to RR_Moneris:

    We are updating our Canadian and US integration to utilize the hosted tokenization process for payments and Vault usage.
  • In reply to dev1234:

    What info are you passing when sending your transaction? Its a test account right? are you using test host(esplusqa.moneris.com)?
  • In reply to RR_Moneris:

    As mentioned in the original port, that is the host I a using. I am using the test store monusq0592.

    The information passed is a test card, cvd, and valid date, name and email.

    The same process works without issue in my Canadian QA environment.
  • In reply to dev1234:

    Ok, what are you sending for a transaction though can you include the data? Typically this would happen if sending a transaction where you don't have permission, or sending invalid data (like invalid API token etc).
  • In reply to RR_Moneris:

    It looks like I am able to charge a card successfully. The issue is occurring when I try to add a card to vault. I am calling ResAddToken passing the token, email, store id, and Api Key. The call does not return with a response code, just a message saying "Cancelled: Transaction Not Allowed".
  • In reply to dev1234:

    We would need to see what data you are passing when making that call. If its your own QA account, you can send the details to eproducts@moneris.com. Worst case we can give you a call and do a trace while you are sending the transaction.
  • In reply to RR_Moneris:

    I have sent in an email with code and values.

    Thanks.
  • In reply to RR_Moneris:

    Hi, I have the same issue, just start happened yesterday, is a bug or an source code error, is the same message. "Cancelled: Transaction Not Allowed"
    Thanks
  • In reply to ErickSantizo:

    This message is returned by our gateway. Likely because you are passing us invalid store ID / API token combination, or you are using your production store ID / API in our QA environment.