Global Error Receipt

Hi,

I am using Moneris Gateway API on PHP platform and consuming APIs with mpgClasses.php file.

 

Global Error Receipt error started appearing randomly after i made a change on Oct 1 2018. Before it was working perfectly.

The change was this: OrderId which was being sent was of 7 digits long which was a primary key of one of our mysql's table. This was causing a Duplicate orderId issue due to our implementation bug.

So, we fixed it by generating new unique OrderId with length of 18 digits. e.g "1234567 1234567890" with a space in between.

After this change we observed that Global Error Receipt start occurring randomly, in this time we had Approved, Declined transactions and this error also!!

Now i have changed OrderId to 13 digits long unique with no space in between (out of curiosity only).

 

Can anybody tell/help why this error occurs randomly with no consistency? Or what can be the reason of this error.

 

Thanks & Regards.

  • MB_Moneris
    Global error receipt typically indicates you are not able to reach the gateway. Are you TLS1.1/1.2 enabled? Are all your requests coming from the same server?
  • ammar00

    In reply to MB_Moneris:

    Thank you for your reply.
    Yes, all of our requests are coming from same server.
    i recently added
    curl_setopt($ch, CURL_SSLVERSION_TLSv1_2, 6);
    to mpgClasses.php file.
    our server is using TLS 1.2
    After adding TLS option on curl still one of transactions got this error. but 6 of other transactions were successful.
  • MB_Moneris

    In reply to ammar00:

    Which test store are you using? I wonder if this is not a duplicated order_id? Can you set a unique prefix to ensure you are not duplicating the order ID.
  • ammar00

    In reply to MB_Moneris:

    I am not using any test store, our application is live and in production.
    No, certainly its not a duplicate order_id issue, because now we are using micro seconds as order Id
    like this: round(microtime(true) * 1000);
  • MB_Moneris

    In reply to ammar00:

    Do your PHP logs have any additional details?
  • ammar00

    In reply to MB_Moneris:

    We have not gone through Logs yet, Right on to it now.
    But when we retry those transactions they go through and are Successful!! We are doing this for past 2 days.