ERROR - TRANSACTION NOT COMPLETED on Hosted Paypage

Clients have received ERROR - TRANSACTION NOT COMPLETED on our Hosted Paypage. How can I see what the problem is. Date, Ref Num and Auth Code on the receipts show as null.

ERROR - TRANSACTION NOT COMPLETED

PAYMENT DETAILS
TYPE	PURCHASE

DATE	null null
ORDER ID	IND2021-NOM-24-42-r01
AMOUNT(CAD)	$113.00

CARDHOLDER	*****
CARD NUM	** **
ACCOUNT

REF NUM	null
AUTH CODE	null

ITEM DETAILS

DESCRIPTION	PRODUCT CODE	QUANTITY	ITEM AMOUNT
2021 Jim Beam Indies Band nominations	IND001	1	$100.00

		HST	$13.00
		TOTAL(CAD)	$113.00

CUSTOMER DETAILS
CUST ID
EMAIL	*****
NOTE

BILLING DETAILS
FIRST NAME	****
LAST NAME	****
COMPANY	****
ADDRESS	****
CITY	Winnipeg
PROV	mb
COUNTRY	Canada
POST CODE	R2H 0W1
PHONE	****
FAX

SHIPPING DETAILS
FIRST NAME
LAST NAME
COMPANY
ADDRESS
CITY
PROV
COUNTRY
POST CODE
PHONE
FAX

Please keep this email as your transaction receipt.

This receipt has been sent from an unmonitored email account.

Do not reply to this email.